Terms of service

1. What the Platform is

The Platform is a marketplace where car owners ("hosts") offer timed, owner-driven experiences and customers ("riders") book them. In every experience the host drives their own car; riders are passengers. The Platform is not a taxi, ride-hailing or car-rental service, and we are not a party to the experience itself, which is agreed between the rider and the host.

2. Who can use it

• You must be at least 18 years old and able to enter a binding agreement.
• You must sign in with a mobile number you control and keep your account details accurate.
• You are responsible for everything done through your account. Tell us immediately if you believe it has been compromised.

3. Hosts

• Hosts must complete verification by providing a valid national ID and their vehicle's documents, and must keep a valid driving licence and motor insurance that covers carrying passengers.
• Hosts warrant that their vehicle is roadworthy, that they will drive lawfully and soberly, and that every listing is accurate, including photos, price, deposit, duration, route and what is included.
• Hosts decide which requests to accept. Once a rider has paid the deposit the host must honour the booking or cancel it in the app, in which case the rider's deposit is refunded in full.
• Hosts may not ask riders to pay the deposit outside the Platform. The balance is paid by the rider at the meetup and the host must mark it received in the app.

4. Bookings and payments

• A rider sends a request for a date, time slot, number of guests and any add-ons at the price shown on the listing.
• If the host accepts, the rider has 12 hours to pay the deposit on M-Pesa. If it is not paid in time the request expires and the slot is released.
• The deposit is at least 20% of the price and is collected by Unik Ride Tales on the host's behalf. The remaining balance is paid by the rider directly to the host at the meetup.
• We charge hosts a service fee of 20% of the experience price, deducted from the deposit. Deposits, less the fee, are paid out to hosts weekly.
• All prices are in Kenyan Shillings. M-Pesa transactions are subject to Safaricom's terms and any applicable transaction charges.

5. Cancellations and refunds

Riders can cancel a confirmed booking in the app. The deposit is refunded according to when you cancel:

• 24 hours or more before the drive: 100% of the deposit.
• Less than 24 hours before: 50% of the deposit.
• On the day of the drive: No refund.

If a host cancels a confirmed booking, or does not show up, the rider's deposit is refunded in full. Repeated host cancellations may lead to suspension.

If a rider does not show up at the agreed time and place, the deposit is not refunded.

Refunds are returned to the M-Pesa number the deposit was paid from.

6. Conduct and safety

• Riders must follow the host's reasonable instructions and the rules on the listing, wear seat belts, and never ask the host to drive unsafely or illegally.
• No alcohol, drugs or weapons in the vehicle. No smoking unless the listing allows it.
• Riders are responsible for damage they cause to the vehicle beyond normal wear.
• Both sides must treat each other with respect. Harassment, discrimination or threats lead to removal from the Platform.

7. Content and reviews

You own the photos and text you post but grant us a licence to display them on the Platform. You must have the right to post them. Reviews must be honest and about your own experience; we may remove content that is unlawful, misleading or abusive.

8. Our role and liability

We provide the marketplace, verification checks, payment collection and support. We do not own or operate the vehicles and are not responsible for the conduct of hosts or riders or for anything that happens during an experience. To the fullest extent permitted by Kenyan law, our liability to you for any claim connected with the Platform is limited to the service fee we received for the booking concerned.

Nothing in these terms limits liability that cannot be limited by law.

9. Suspension and termination

We may suspend or close accounts that break these terms, that we believe are fraudulent, or that put others at risk. You may close your account at any time from the app or by contacting us. Bookings that are already confirmed are handled under section 5.

10. Changes and governing law

We may update these terms; the date at the top shows the latest version and material changes are announced in the app. These terms are governed by the laws of Kenya and any dispute is subject to the courts of Kenya.

Contact: support@unikridetales.com.